I am guaranteed it's not consumer mistake, Because the recovery phrase was found in two distinctive areas: backed up inside a file on S3, and printed with a piece of paper. This article clarifies BIP39, the standard that defines how seed phrases are created, and summarizes how BIP32 and BIP44 https://socialmphl.com/story21570429/helping-the-others-realize-the-advantages-of-bip39-seed-phrase-mnemonics-generator