Customer service rarely fails all at once. It erodes. Same questions. Same explanations. Less patience every hour. Automated Customer Service absorbs the repetitive layer instantly, so humans aren’t stuck firefighting all day. I’ve seen teams breathe easier once response pressure drops. Exei makes this shift feel practical, not disruptive. Nothing flashy changes. Conversations resolve... https://medium.com/@aidanbutler110/automated-customer-service-when-support-stops-running-on-exhaustion-ac11180fea3e?postPublishedType=initial